At King Kutter Equipment Shop, we are dedicated to providing durable, high-quality farm and garden implements to our customers worldwide. We want your shopping experience to be as straightforward and reliable as our products. Below, you’ll find detailed information about our shipping and returns processes.

Shipping Information

We ship globally (excluding Asia and some remote regions). Once your order is placed, our team works diligently to process and dispatch it quickly.

  • Order Processing Time: 1-2 business days.
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Cost: $12.95
  • Free Shipping:
    • Available on orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

Please note that delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a simple returns and exchanges process within 15 days of receiving your item.

Eligibility for Returns or Exchanges

To be eligible for a return or exchange, the item must meet the following criteria:

  • In original condition, unused, with all tags and packaging intact.
  • Accompanied by the original receipt or proof of purchase.
  • Returned within 15 days of delivery.

Non-Returnable Items

Due to hygiene and safety reasons, the following products cannot be returned or exchanged unless they are defective:

  • Blades & Box Blades (due to sharp edges and potential wear)
  • Cutting Tools (if used or opened)
  • Parts & Repair items (if packaging is opened)
  • Any product that has been installed, used, or damaged after delivery.

How to Initiate a Return or Exchange

Follow these steps to request a return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
  2. Wait for Approval: Our team will respond within 1-2 business days with a return authorization and instructions.
  3. Ship the Item: Once approved, ship the item to our warehouse at:
    King Kutter Equipment Shop
    2965 Pine Tree Lane
    Washington, US 20005
    You are responsible for the shipping costs of returning the item, unless the return is due to our error or a defective product.

Refund Process

After we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days.

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account.
  • Exchanges: If you request an exchange, we will ship the new item once the return is received. Shipping costs for exchanges are covered by us if the exchange is due to a defect or error on our part.

Return Request Template

Use the template below to email your return or exchange request to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear King Kutter Customer Service Team,

I would like to request a [return/exchange] for my order #[Your Order Number], purchased on [Purchase Date].

Product Name: [Product Name]
Reason for Return/Exchange: [Please provide details]

Please provide further instructions and the return authorization.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Questions?

If you have any questions about our Shipping & Returns policy, contact us at [email protected]. We’re here to help!