At King Kutter Equipment Shop, we stand behind the durability and quality of our farm and garden implements. We want you to be completely satisfied with your purchase of products like Disc Harrows, Cultivators, Lawn Mowers, Outdoor Power Equipment, and other tools. If you are not satisfied, we offer a straightforward returns and exchanges process within 15 days of receiving your item.

Eligibility for Returns or Exchanges

To be eligible for a return or exchange, the item must be:

  • In its original condition, unused, and with all tags and packaging intact.
  • Accompanied by the original receipt or proof of purchase.
  • Returned within 15 days of delivery.

Note: Non-Returnable Items

Due to hygiene and safety reasons, the following products are non-returnable unless defective:

  • Blades & Box Blades (due to sharp edges and potential wear)
  • Cutting Tools (if used or opened)
  • Parts & Repair items (if packaging is opened)
  • Any product that has been installed, used, or damaged after delivery.

How to Initiate a Return or Exchange

Follow these steps to request a return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the product you wish to return or exchange.
  2. Wait for Approval: Our team will respond within 1-2 business days with a return authorization and instructions.
  3. Ship the Item: Once approved, ship the item to our warehouse at:

King Kutter Equipment Shop
2965 Pine Tree Lane, Washington, US 20005

You are responsible for the shipping costs of returning the item, unless the return is due to our error or a defective product.

Refund Process

After we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days.

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account.
  • Exchanges: If you request an exchange, we will ship the new item once the return is received. Shipping costs for exchanges are covered by us if the exchange is due to a defect or error on our part.

Return Request Template

Use the template below to email your return or exchange request to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear King Kutter Customer Service Team,

I would like to request a [return/exchange] for my order #[Your Order Number], purchased on [Purchase Date].

Product Name: [Product Name] Reason for Return/Exchange: [Please provide details]
Please provide further instructions and the return authorization.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]

Questions?

If you have any questions about our Returns & Exchanges policy, contact us at [email protected]. We’re here to help!